1 Physical Products

All physical products purchased in our online store can be exchanged or refunded within 30 days after purchase given they are returned in the original condition and packaging. Return postage cost is at the expense of the customer, covers the shipping cost of the exchanged product. 

Event Registrations

What happens if the event is cancelled due to covid-19?

If the local authorities prohibit an event taking place because of the covid-19 pandemic, or the event organizer decides the overall health of participants is at risk and cancels/postpones the event , you are entitled to one of the following compensations.

  1. Deferral of your registration to another event of your choice of the 2022 Nordic Gravel Series at no extra cost.

  2. A Nordic Gravel Series voucher for the total amount to be used at your convenience. No expiration date.

  3. A refund of your registration fee. An admin cost of €10 applies.

    I would like to cancel or defer my registration

    Cancellations of registrations are only accepted upon providing a doctor certificate valid during the specific event period. In this case you are entitled to a full refund. If you like to defer your registration to another event this can be done no later than 30 days before the event at no extra cost. Registrations are otherwise non refundable but can be moved forward to a friend or relative. In that case you can request a free registration code to be passed on. Note that registrations paid by e- or sports vouchers such as Edenred, Smartum or ePassi, are non-refundable even upon doctors certificate (deferral only).